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Responding to Bias in Patient Interactions: Tools for Healthcare Teams

Transform your clinical practice and team dynamics by learning actionable strategies to address bias from patients. This course equips healthcare professionals with the tools to navigate difficult interactions, maintain professionalism, and foster inclusivity in patient care.

Build Confidence & Skill

Bias from patients can challenge healthcare professionals to maintain a respectful and inclusive environment while ensuring quality care. This training is designed to equip healthcare professionals with the skills, knowledge, and confidence to navigate biased behaviors from patients, ensuring that these situations are managed with professionalism and empathy.

Building the skills to respond to patient bias effectively ensures that: 
  • Care is patient-centered and aligned with organizational values.
  • Team members feel supported and respected in the workplace.
  • Inclusive practices are upheld fostering trust among patients and staff.
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Key Competencies Addressed

  • Cultural Humility and Inclusive Care

    Equipping participants to recognize and address the cultural and systemic factors influencing patient interactions.

  • Active Allyship

    Developing the skills to advocate for marginalized team members while maintaining professionalism.

  • Trauma-Informed Practice

    Understanding the intersection of trauma and accountability in responding to bias.

  • Collaborative Care

    Working with interprofessional teams to address bias and its effects on healthcare outcomes.

  • Professional Integrity

    Promoting psychological safety and modeling respectful communication even in difficult situations.

Course Highlights

This interactive course offers learners the following: 

01

Real-World Scenarios 

Dive into realistic examples of patient bias and learn how to navigate these interactions effectively.

02

Practical Communication Strategies

Gain actionable tools and scripts to address bias while maintaining professionalism and trust in patient care.

03

Interactive Learning Modules

Engage with dynamic content, including videos, quizzes, and reflective exercises to deepen understanding.

Ready to Put Your Values in Practice?

#Read | #Watch | #Learn | #Improve

Gain actionable tools to address challenging situations.
Enroll now and take the first step toward creating more inclusive and respectful healthcare environments.
Instructor

Dr. Sharon GE Washington

Dr. Washington is renowned for engaging diverse audiences on the complex intersections of race, historical trauma, social inequality and justice, and the impact of these factors on health and societal outcomes.
An award winning educator, Sharon creates and instructs courses and trainings reflecting the deliberate use of educational settings as safe spaces for healing from the social and cultural trauma of racism, sexism, homophobia, and other forms of oppression that limit the capacity of the human spirit, so that learners may use that power to heal the world.