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Courageous Accountability & Other Restorative Practices

Conflict is inevitable—especially in healthcare environments marked by pressure, urgency, power dynamics, and deeply diverse teams. What’s not inevitable? Letting that conflict turn toxic.

Whether you’re facing communication breakdowns, rising burnout, or the emotional toll of serving through political unrest, this course gives you a structured, trauma-informed roadmap for navigating hard conversations, repairing trust, and co-creating resilient team cultures.

Why This Course Is Critical Now

Healthcare professionals are serving in an unprecedented era of moral distress, political turbulence, and cultural polarization. Conflict is showing up everywhere—in leadership meetings, patient-provider interactions, interdepartmental communication, and in ourselves.

And yet, most training avoids it.

This course meets you in the discomfort and shows you how to lead through it—with courage, strategy, and grounded emotional skill.
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What's included?

By the end of this course, participants will be able to:
  • Identify and apply the 3 core frameworks (COLAB, REPAIR, PAUSE) to real-time workplace challenges.
  • Regulate emotional responses using somatic awareness tools to avoid reactive escalation.
  • Distinguish accountability from punishment, fostering growth over shame in feedback processes.
  • Initiate and sustain conversations around harm, tension, and misunderstanding with clarity and care.
  • Create and reinforce psychological safety across multidisciplinary teams—even under pressure.

Built on Professional Competencies

This course aligns with ACGME and institutional priorities by advancing:
  • Well-being & burnout prevention
  • Interpersonal and communication skills
  • Leadership and team-based collaboration
  • Cultural and structural competency
  • Emotional regulation and self-awareness
  • Accountability in feedback and performance evaluation
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